Exception Statuses

Exception statuses provide a clear overview of the current status of your verifications. They distinguish between verifications that have been automatically approved or rejected by the system and those that require manual review.

Kindly note that each organization can be independently configured with distinct thresholds. While the information provided below reflects the standard setup, it may differ between organizations. If you are uncertain about your organization’s specific settings, please do not hesitate to reach out to our support desk for clarification.

System-Processed

The table below outlines instances where biometric data was available from Department of Home Affairs (DHA) or another previously verified source, enabling us to apply scoring to the user's 'selfie' (e.g., facial recognition) and compare it against reliable records.

Verification Status	What does this status mean?	Manual Intervention Required	Criteria
System Approved	System Approved means the request was automatically approved by our system because it met the defined criteria.	No	Biometric Score: A score of 70% or higher is required when verifying against Department of Home Affairs (DHA) record or a previously enrolled/verified photo.
System Rejected	System Rejected means the request was automatically rejected by our system because it did not meet the defined criteria.	No	Biometric Score: Below 50%.

Manual-Intervention-Required

Biometrics no document capture:

Verification Status	What does this status mean?	Manual Intervention Required	Criteria
To Review	To Review indicates that the request partially meets the criteria and requires manual intervention.	Yes	Biometric Score: Between 50% and 70%.

Biometrics with document capture:

Verification Status	What does this status mean?	Manual Intervention Required	Criteria
To Review	To Review also applies to users who completed a document capture but did not achieve a 100% match on their defined document scoring. These users may have scored between 50% and 100% on facial recognition	Yes	Biometric Score: Between 50% and 100%. Document Scoring: Less than 100% match on defined criteria.
Approved-Unverified	Approved-Unverified applies to users who scored 70% or higher on their facial recognition and achieved a 100% match on their defined document scoring.	Yes	Biometric Score: 70% or higher. Document Scoring: 100% match on define criteria.

Manual-Intervention

Verification Status	What does this status mean?
Verified: User Approved	User Approved indicates that the admin user has reviewed and validated the information in Exception Management, confirming that the verification meets the defined criteria.
Exception: User Rejected	User Rejected indicates that the admin user has reviewed and validated the information in Exception Management, confirming that the verification does not meet the defined criteria.